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Silvis woman waits days for the furnace fix – blaming guarantee contractor and company

Silvis woman waits days for the furnace fix – blaming guarantee contractor and company

SILVIS, Illinois – Silvis home owner, Katrina Pettit, claims she’s been waiting around for a Geneseo company in the future fix her furnace for months.

Pettit relocated into her house four months ago. She knew whenever she purchased it there may be issue aided by the furnace, which is the reason why she purchased a house guarantee plan with United states Residence Shield. They agreement with JK Plumbing and Heating in Geneseo and after small interaction she seems kept alone.

Purchasing your very very very first house is meant to be exciting, but also for Pettit it is been the opposite that is complete. She purchased her household understanding the furnace that is 20-year-oldn’t in the most useful of form.

Whenever she purchased her house, her realtor recommended her to get house guarantee to save lots of some funds.

Pettit bought a warranty plan with United states Home Shield and whenever her furnace stopped working an ago, ahs called jk plumbing and heating month.

“He arrived on October 1 st to be sure of my furnace,” Pettit recalls.

She claims he didn’t fix the nagging issue the period and told Pettit he would devote a work purchase. Since that time, Pettit happens to be starting to warm up her home with room heaters. She states the specialist arrived once more a couple of weeks later.

“He arrived, he had been right right here for possibly a quarter-hour, and stated that I required another component,” Pettit claims. “He would definitely set you back the shop he’d be back fifteen minutes in which he never ever came back. We never heard from him since.”

Ronald Keegan, Pettit’s stepdad, was he encouraged her to own a home with her every step of the home buying experience and says.

“i’m like I allow her to down,” Keegan feedback, he’s more upset with how United states Home Shield picks their contractors. “They scrape the bottom of the barrel, that they demonstrably did in this instance.”

Friday early morning, Pettit got some closing for a call with AHS in addition to contractor through JK Plumbing and Heating.

“How quickly can we get some body here to there put the board?” the AHS agent asked the JK Plumbing and Heating worker.

“i am going to have somebody here at 2,” he responded.

Keegan doesn’t have confidence they’ll show.

“I’m 75% sure it won’t happen, simply from exactly exactly what I’ve been reading – he’s been known because of it,” Keegan commentary.

Pettit says a various specialist revealed up two hours later on than they initially stated. AHS states the contractors have actually fixed the furnace.

In a declaration to Information 8, AHS claims the contractor whom first stumbled on Pettit’s house attempted calling her yesterday to complete the repairs, but there was clearly no solution. Pettit states she never ever got that call. AHS also claims the specialist spent some time working together with them before and has now reviews that are positive from clients.

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